Q.
Is there a minimum amount of wood I have to order?
A.
No, there is never a minimum at
www.exoticwoodgroup.com. Feel free to order as little (or
as much!) exotic wood as you'd like.
Q.
How do I remove the protective wax that's used to seal many of
the woods?
A.
If you're going to be turning the wood, the wax doesn't
need to be removed as it will come off naturally while
turning. Otherwise, the wax can be removed by using a simple paint
scraper or razor blade.
Q.
Have the woods been air dried or kiln dried?
A.
Most of our woods have been air dried (for varying lengths of time).
Some of our woods have been kiln dried — if so, we try to note them
as being such. If you receive any woods that have been entirely
coated with wax, rather than just being sealed on the ends, you
should assume that the piece is fairly wet.
Q.
Have the woods been impregnated for stabilization?
A.
No, they haven't. There may, however, be an exception here and
there, which will be clearly noted.
Q.
Why do certain photos show a particular wood more vividly than
others?
A.
Some or our woods are waxed
and/or sealed on their ends only. Others are entirely waxed.
If a piece has been entirely waxed, it will appear similarly
to being finished (see example below). Whether a particular
piece of wood has been waxed or not, though, your final
product will look the same.
|
KINGWOOD WAXED & UNWAXED PIECES |
|
Unwaxed |
Waxed |
Q.
Will the wood that I receive be the same exact piece, or pieces,
shown in the photo(s) on your Web site?
A.
If we show a photo of a certain block of wood and it's marked
as a "unique piece," then we guarantee that the piece
you receive will be the specific one shown (see the Buckeye
Burl piece below). For other pieces that we stock in multiple
quantities, we only show a sample photo (see the Katalox
pieces below). Some woods do have a range of different looks,
so the piece or pieces you receive may vary somewhat from the
photo shown.
|
SPECIFIC VS. SAMPLE PHOTOS |
BB-078 |
Katalox-005 |
BB-078
7" x 9.75" x 9.9"
11.5 lbs.
1 in stock
(unique piece)
$174.50 |
Katalox-005
3" x 3" x 12"
4.75 lbs.
8 in stock
$13.00 each |
|
If you were to order
Buckeye Burl piece BB-078, the photo shown is of the
exact piece you would receive. |
If you were to order
Katalox piece Katalox-005, the photo shown merely
represents the type of piece or pieces you would
receive. |
Q.
Do the pieces generally contain sapwood? Can I request that a
particular piece of wood either has sapwood in it or doesn't
have sapwood?
A.
Some of our woods, such as
Burmese Blackwood, Mun Ebony, and Tambootie, tend to contain
more sapwood than others. We try to show which woods are
likely to feature sapwood in the sample photos we provide.
Yes, you can request that a particular piece either contains
sapwood or is generally sapwood free for any specifically
sized pieces that we stock in multiple quantities.
Based on the pieces we have available at the time, we will do
our best to meet your needs. For all "unique pieces" — which
we only stock in quantities of one and which are usually
accompanied by a photo — well, "what you see is what you get."
Note: Some boards/planks, such as
Cocobolo and Tulipwood, sometimes have more sapwood on one
side than the other. In these cases, we try to provide
additional photos.
Q.
What if I order a piece of wood that's damaged or actually out of
stock?
A.
Upon receiving the woods you've ordered, be sure to inspect
them immediately. If you've received any
damaged or defective items,
please notify us within three days to request a replacement
piece, credit, or refund (minus shipping charges and a
15-percent restocking fee). For returns of non-defective
pieces, you'll have 30 days to request a credit or refund. Any
wood being returned to us must remain in its original state;
pieces that have developed checks or cracks subsequent to
being shipped, or that have been cut, sanded, or altered in
any way, are not returnable.
Please make sure to include a copy of your invoice with any
return. Prior to shipping, if we notice that a particular piece is
damaged, we will inform you right away. If
there's a suitable replacement piece in stock, we'll offer you
that. If there is no replacement piece, or the wood you
ordered is actually out of stock, we'll give you the option
of having us back order it or simply not charging you for the
piece.
Q.
Can you provide the moisture content for a specific piece of
wood?
A.
If a particular piece of
wood hasn't been entirely sealed with protective wax, then, yes, we can
provide a moisture content reading. However, if a piece has been
completely sealed, then it's
nearly impossible for us to obtain an accurate moisture content
reading.
Q.
Are any of the woods
hazardous to work with?
A.
Toxicity levels vary from wood to wood. To be on the safe
side, though, it's recommended to ALWAYS take precautions to
protect one's eyes and breathing when working with any wood.
Q.
Do you offer custom-sized cuts of your woods?
A.
No, we do not — although we may offer custom-sized cuts in the
future. The only sizes we have available presently are what you see
on the Web site.
Q.
What type of finish should I use?
A.
Most woodturners use an oil and then a wax for finishing.
There are numerous products available for this purpose. Some
of the most commonly used finishes include: tongue oil,
linseed oil, mineral oil, macadamia nut oil, walnut oil, salad
bowl finish, rubbing lacquer, and resin.
Q.
What
shipping options do you have available?
A.
Our standard shipping method is UPS Ground. We generally ship
within two or three business days of receiving an order.
Packages being shipped to Hawaii, Puerto Rico, or any U.S.
territory that is not accessible by land, are sent via the
U.S. Postal Service. We need to calculate the postage for
these shipments manually, so you'll have to contact us first
before placing an order.
Q.
Do you ship internationally?
A.
Yes, we ship worldwide by Priority Mail International from the U.S. Postal Service, which is significantly
cheaper than the major shipping companies. You can see
exactly how much the shipping charges come to (prior to being
asked for any credit card information) by starting to place an
order online. If it seems too costly, simply stop and the
order will not go through. We usually process international
orders within one week; delivery typically takes another six
to 10 days.
Q.
Do you have a catalog?
A.
No, we do not have a printed
catalog because our inventory is continually changing and
expanding. Our entire stock, however, is listed on our Web
site.
Have A Question That Hasn't Been Answered? Send Us An E-Mail:
info@exoticwoodgroup.com
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